Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"a955a1e89e880043e13593b3990fd3c43e02a3c4_lout","branding":{"id":"2","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/84ad65c2-17eb-4e13-a14e-0e377d24b1a6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjI5Yjc4MC1jNDE3LTQ2ZjItOGYzMi1jZGQwM2RiNTcxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0YWQ2NWMyLTE3ZWItNGUxMy1hMTRlLTBlMzc3ZDI0YjFhNiI6WyJyZWFkIl19LCJleHAiOjE3NjU3NjEyMDgsIm5iZiI6MTc2NTc2MDYwOH0.Qrc68reONiPBltnESFnBvsHuKCj1ZNnYoLhO5OiYib8&client=6b29b780-c417-46f2-8f32-cdd03db57134&mode=fit","logoId":"84ad65c2-17eb-4e13-a14e-0e377d24b1a6","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Bead Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Bead Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0277ec","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjI5Yjc4MC1jNDE3LTQ2ZjItOGYzMi1jZGQwM2RiNTcxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjU3NjEyMDgsIm5iZiI6MTc2NTc2MDYwOH0.u43fPQP6DQ1mD2A7AbuYyha538qfyAcy_QupR-dbjaA&client=6b29b780-c417-46f2-8f32-cdd03db57134&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#224466","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"cs","projectId":10313,"serviceDeskId":2,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"283","name":"Account Access & Updates","descriptionHtml":"","callToAction":"Account Access & Updates","introHtml":"<p>Login issues, user management, or updates to partner or merchant account details.</p>","icon":10656,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[6],"key":""},{"id":"285","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"<p>Inquiries about invoices, partner payouts, or other billing-related matters.</p>","icon":10647,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10647","groups":[6],"key":""},{"id":"85","name":"Demos & Integration Support","descriptionHtml":"","callToAction":"Demos & Integration Support","introHtml":"<p>Schedule a product demo, request sandbox access, or receive support for partner integration or certification.</p>","icon":10603,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10603","groups":[6],"key":""},{"id":"84","name":"Marketing, Licensing & Brand Use","descriptionHtml":"","callToAction":"Marketing, Licensing & Brand Use","introHtml":"<p>Co-marketing, brand asset usage, licensing rights, or approval to reference Bead in marketing materials.</p>","icon":10652,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[6],"key":""},{"id":"281","name":"Onboarding & Compliance Support","descriptionHtml":"","callToAction":"Onboarding & Compliance Support","introHtml":"<p>Merchant onboarding, application status, or compliance and KYC/KYB inquiries.</p>","icon":10638,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[6],"key":""},{"id":"86","name":"Other Requests","descriptionHtml":"","callToAction":"Other Requests","introHtml":"<p>Requests or inquiries that don’t fit any defined category.</p>","icon":10662,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[6],"key":""},{"id":"286","name":"Pricing","descriptionHtml":"","callToAction":"Pricing","introHtml":"<p>Inquiries about fee structures and rates, including pricing calculations, discrepancies, or fee reconciliation.</p>","icon":10591,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[6],"key":""},{"id":"288","name":"Privacy, Security & Legal","descriptionHtml":"","callToAction":"Privacy, Security & Legal","introHtml":"<p>Privacy, security, or legal inquiries including data rights, policy questions, or access/opt-out requests.</p>","icon":10664,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[6],"key":""},{"id":"284","name":"Product Feedback & Improvements","descriptionHtml":"","callToAction":"Product Feedback & Improvements","introHtml":"<p>Feedback on existing features, bug reports, or suggestions for new functionality and UI improvements</p>","icon":10597,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10597","groups":[6],"key":""},{"id":"289","name":"Risk, Fraud & Abuse Reports","descriptionHtml":"","callToAction":"Risk, Fraud & Abuse Reports","introHtml":"<p>Suspicious activity, potential fraud, platform misuse, or any behavior requiring review or escalation.</p>","icon":10645,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[6],"key":""},{"id":"287","name":"Sales & Partnerships","descriptionHtml":"","callToAction":"Sales & Partnerships","introHtml":"<p>Sales inquiries, partnership discussions, reseller program participation, or commercial collaboration requests.</p>","icon":10617,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10617","groups":[6],"key":""},{"id":"83","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Product, API, or integration issues preventing normal use, including errors, failed requests, or outages.</p>","icon":10607,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[6],"key":""},{"id":"282","name":"Transaction Support","descriptionHtml":"","callToAction":"Transaction Support","introHtml":"<p>Refunds, disputes, exceptions, or other transaction-related inquiries requiring review or assistance.</p>","icon":10624,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[6],"key":""},{"id":"87","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[83,282,281,289,283,288,285,286,284,85,287,84,86]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjI5Yjc4MC1jNDE3LTQ2ZjItOGYzMi1jZGQwM2RiNTcxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NjE4MDgsIm5iZiI6MTc2NTc2MDYwOCwiYW5vbklkIjoiYW5vbi11c2VyIn0.36EOdk86kjNcY1bytEqtI5rqkrcWnIvft7Y-yq8Djrc","targetCollection":"upload-project-10313","endpointUrl":"https://api.media.atlassian.com","clientId":"6b29b780-c417-46f2-8f32-cdd03db57134","tokenDurationInMins":20}},"reqCreate":{"id":83,"projectId":10313,"issueType":{"id":"10329","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Product, API, or integration issues preventing normal use, including errors, failed requests, or outages.</p>","instructions":"","icon":10607,"iconUrl":"https://external.support.bead.xyz/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10417","fieldConfigId":"10817","label":"Partner Name or ID","description":"Enter your partner name or ID to help us link this request to your account","descriptionHtml":"<p>Enter your partner name or ID to help us link this request to your account</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10418","fieldConfigId":"10818","label":"Merchant Name or ID","description":"If related to a specific merchant, enter their name or ID","descriptionHtml":"<p>If related to a specific merchant, enter their name or ID</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide as much detail as possible","descriptionHtml":"<p>Please provide as much detail as possible</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/83","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/83","calendarParams":{"firstDay":0,"date":"2025-12-14T17:03:28-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjI5Yjc4MC1jNDE3LTQ2ZjItOGYzMi1jZGQwM2RiNTcxMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjU3NjE4MDgsIm5iZiI6MTc2NTc2MDYwOCwiYW5vbklkIjoiYW5vbi11c2VyIn0.36EOdk86kjNcY1bytEqtI5rqkrcWnIvft7Y-yq8Djrc","targetCollection":"upload-project-10313","endpointUrl":"https://api.media.atlassian.com","clientId":"6b29b780-c417-46f2-8f32-cdd03db57134","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}