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Bead Help Center
  1. Bead Help Center
  2. Customer Support

Customer Support

Welcome! You can raise a request for Customer Support using the options provided.

  • Technical support

    Product, API, or integration issues preventing normal use, including errors, failed requests, or outages.

  • Transaction Support

    Refunds, disputes, exceptions, or other transaction-related inquiries requiring review or assistance.

  • Onboarding & Compliance Support

    Merchant onboarding, application status, or compliance and KYC/KYB inquiries.

  • Risk, Fraud & Abuse Reports

    Suspicious activity, potential fraud, platform misuse, or any behavior requiring review or escalation.

  • Account Access & Updates

    Login issues, user management, or updates to partner or merchant account details.

  • Privacy, Security & Legal

    Privacy, security, or legal inquiries including data rights, policy questions, or access/opt-out requests.

  • Billing

    Inquiries about invoices, partner payouts, or other billing-related matters.

  • Pricing

    Inquiries about fee structures and rates, including pricing calculations, discrepancies, or fee reconciliation.

  • Product Feedback & Improvements

    Feedback on existing features, bug reports, or suggestions for new functionality and UI improvements

  • Demos & Integration Support

    Schedule a product demo, request sandbox access, or receive support for partner integration or certification.

  • Sales & Partnerships

    Sales inquiries, partnership discussions, reseller program participation, or commercial collaboration requests.

  • Marketing, Licensing & Brand Use

    Co-marketing, brand asset usage, licensing rights, or approval to reference Bead in marketing materials.

  • Other Requests

    Requests or inquiries that don’t fit any defined category.

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